Refund and Returns Policy

Refund & Returns Policy

At Big Brain Innovations Ltd., trading as Learn to Discover (L2D), we’re committed to delivering a high-quality programme of training and education. However, we understand that sometimes our students’ plans change. This refund policy outlines the circumstances under which refunds may be issued for our courses.

1. 14-Day Refund Window:

You may request a full or partial refund within 14 calendar days from the start date of the module or course that you purchased.

2. Module-Based Refund Terms & Conditions:

Our courses are divided into structured modules (e.g. Basic Python, Data Handling, Networks, Machine Learning). Each module contains multiple lessons, materials and associated assignments.

• Once you are enrolled on our website and have accepted the invitation to your cohort GitHub Organisation, and once you accept or access a lesson (by accepting a lesson assignment on GitHub Classroom), you are considered to have started that module.
• If you have started a module, you are responsible for payment of all remaining lessons in that module, regardless of whether you complete them.
• You may still be eligible for a refund on any remaining modules you have not accessed or started, provided you are within the 14-day window.
• Refund requests will be subject to an administration fee of £40.00.
• Currency conversion fees may be deducted from the refund (dependent on the currency used at the time of purchase, for payments not made in GBP).

Example: If you begin “Basic Python 1” (out of 4 lessons), and request a refund while within 14 days of purchase, you will be refunded only for the modules you have not yet accessed (e.g. Data Handling, AI Ethics), and not for the rest of the Basic Python module.

3. How to Request a Refund:

To request a refund, email us at [email protected] with:

• Your full name
• The email address used at checkout
• The course or module(s) purchased
• The reason for the refund request

We aim to respond to refund enquiries within 3 business days.

4. Non-Refundable Items:

Refunds will not be granted for:

• Requests made after 14 days from module/course enrolment
• Courses, modules or lessons that have already been started
• Situations where access was provided to downloadable or copyable content